Last updated: 2 November 2026

This policy covers what you buy from Kirkpatrick Consult Limited (“KCL”, “we”, “us”) through kcltd.es, and our services. If you buy as a business, the terms in your proposal or contract with us apply first; this policy covers anything they don’t.

Nothing here affects your legal rights as a consumer.

Books

You can cancel your order within 14 days of the day you receive the book, for any reason.

  • Tell us by emailing info@kcltd.es with your order number. You don’t need to give a reason.
  • Send the book back within 14 days of telling us, unused and in its original condition, to: Kirkpatrick Consult Limited, Carrer de Francesc Vidal i Sureda 62, La Bonanova, 07015 Palma de Mallorca, Spain.
  • You pay the cost of sending it back, unless the book was damaged or faulty.
  • We’ll refund the price and the standard delivery charge within 14 days of receiving the book, to the payment method you used.

Damaged or faulty? Email us within 30 days of delivery with a photo, and we’ll replace it or refund you in full, including any return postage.

Team-building scavenger hunt (digital game)

Because the game is digital content, at checkout you ask for access to start straight away and confirm you understand that you then lose the right to cancel. Once you’ve received your access, the game can’t be refunded. You can change the date you play free of charge if you tell us at least 48 hours ahead.

If the game doesn’t work as described, tell us and we’ll fix it or refund you.

Coaching sessions and assessments

Cancelling a purchase. If you’re a consumer, you can cancel within 14 days of buying.

  • If you ask us to start within those 14 days (for example, by booking a session or taking an assessment), we’ll refund what you paid less the value of the service already provided.
  • Once a session has taken place or an assessment has been completed and debriefed, that part can’t be refunded.
  • An assessment can’t be refunded once its link has been sent to you.

Rescheduling a session.

  • You can move a session free of charge with at least 48 hours’ notice.
  • Sessions cancelled with less notice, or missed, are charged in full.

Coaching packages. Sessions in a package must be used within 12 months of purchase. Unused sessions can’t be refunded.

Fractional CTO and Fractional People Director packages

These are business services, covered by your contract with us. Unless your contract says otherwise:

  • Monthly packages:
    • continue month to month and can be ended with three months’ written notice;
    • hours not used in a month don’t carry over.
  • The 90-day pilot is a fixed-price engagement with an agreed scope. It’s paid in advance and isn’t refundable once work has started, except as your contract allows.
  • Pay-as-you-go work is billed for the time used.

Training, workshops and team programmes

  • Courses and programmes can be rescheduled free of charge with at least 10 working days’ notice.
  • Cancellations with less notice are charged at 50% of the fee, or 100% within 48 hours of the start.
  • You can send a colleague in your place at no extra charge.

Events

Tickets for KCL events are sold through El Tiquetero, and their terms apply to ticket refunds. If we cancel an event, you’ll get a full refund.

How to ask for a refund

Email info@kcltd.es with your name, your order number and what you’d like to cancel or return. We’ll acknowledge it within 2 working days.

Refunds go back to the payment method you used: PayPal, card through PayPal, or bank transfer.

Contact

  • Kirkpatrick Consult Limited, registered in England and Wales, company number 06285045
  • Registered office: 28 New Barns Road, Ely, Cambridgeshire CB7 4PN, United Kingdom
  • info@kcltd.es · +44 7887 554 006 · +34 648 882 933