When Xavier enters a hotel, he doesn’t just see guests checking in or staff going about their routines. He perceives systems, workflows, and opportunities for improvement, the kind of thinking that led to the creation of Eisisoft Mallorca, a hospitality technology firm helping hotels operate more smoothly, intelligently, and with a stronger human connection.

What started as one hotelier’s frustration has become a success story from Mallorca’s vibrant travel-tech scene, where technology combines with empathy, and data prioritises people rather than the other way around.

 

A Vision Born in the Hotel Industry

Before establishing Eisisoft, Xavier spent several years working in the hotel management industry. Experiencing firsthand the chaos of day-to-day operations: staff juggling WhatsApp messages, handwritten notes, and endless spreadsheets to track maintenance issues or guest requests.

He recalls,

I realised there was no single effective way to manage hotel operations because communication was fragmented, and issues were being addressed reactively rather than proactively.

That realisation prompted Xavier to take a bold step. Instead of waiting for someone else to fix it, he decided to build a platform that would revolutionise hotel operations from within.

 

What Eisisoft Does

Today, Eisisoft offers a cloud-based platform for hotel operations and performance. It integrates all departments, from housekeeping and maintenance to reception, into a single unified system.

Xavier explains,

“Our platform is designed to eliminate silos. It’s about empowering teams to communicate more effectively, respond more quickly, and focus on what truly matters: the guest experience.”

In an industry where small mistakes can have significant impacts, Eisisoft helps hotels turn complexity into clarity.

 Building and Scaling Eisisoft

Like many startups, Eisisoft’s journey began with uncertainty, long nights, limited resources, and a lot of learning through hands-on experience. Convincing traditional hotel operators to adopt a new digital tool was initially difficult.

But persistence paid off. Today, Eisisoft serves multiple hotel chains across Spain and Europe, with a growing reputation for reliability and innovation.

“We had to prove that technology doesn’t replace people, rather it empowers them,” says Xavier. “Once clients saw the results, everything changed.”

Flexibility lies at the core of Eisisoft’s success. The platform adjusts to each client’s structure, whether it’s a small boutique property or a large international resort. And because it’s cloud-based software, teams can access it from anywhere, whether from their front desk, mobile phone, or even their home office.

 

Leadership Built on Collaboration

At Eisisoft, hierarchy is replaced with trust. Xavier leads with a philosophy centred on openness, empowerment and mutual respect.

According to him,

Hospitality is, at its heart, a people business. Technology should support people in doing their jobs better and not replace them.

Every project starts with listening. Before writing a single line of code or proposing a feature, Xavier and his team take time to understand how each hotel functions.

“The best innovations come from empathy,” he adds. “If you don’t understand people’s pain points, you can’t solve their problems.”

That same approach extends to his team. Eisisoft’s culture encourages ownership and creativity. Employees are trusted to make decisions and learn through experience, as he says,

“We don’t just build software, we build trust.”

 

 Mallorca: The Perfect spot for Hospitality Tech

Eisisoft’s home base in Mallorca gives it a unique advantage. The island isn’t just a tourist hotspot. It’s a global hub for hospitality technology innovation, home to hundreds of hotel brands and travel-tech startups.

Xavier explains,

“Mallorca is like a living laboratory for us. You have hotels of every size and style, from family-run resorts to international chains and the fun fact is that they’re all eager to innovate.”

This dynamic environment has helped Eisisoft grow quickly while staying close to its core market: hotels that want to modernise without losing their personal touch.

 

Innovation with a Human Heart

For Xavier, innovation is not just about adopting the latest tech trend; it’s about using technology to enhance human relationships.

He says,

“AI and automation are powerful tools, but in hospitality, they must always serve people instead of replacing them.”

Eisisoft is already exploring new applications of machine learning and data analytics to help hotels predict maintenance issues, track performance trends, and optimise guest satisfaction. But Xavier insists that every new feature must have a purpose.

“We only build technology that makes people’s work easier and their service better.”

 

Balancing Work, Vision, and Life

Despite leading a growing tech company, Xavier has learned the importance of maintaining balance.

“It’s easy to get caught up in growth, but as a leader, you have to stay grounded for your team, your family, and yourself.”

He credits curiosity as the key to his success. Whether it’s exploring new technologies, learning from clients, or mentoring young professionals, Xavier believes that staying curious keeps innovation alive.

“The moment you think you know everything, you stop growing.”

Future of Eisisoft

Eisisoft’s future is bright and Xavier’s focus is clear: to make hotel operations as intuitive and connected as the guest experience itself.

He reflects,

“Hospitality is evolving, we want to make sure technology evolves with it thoughtfully, sustainably, and always with people in mind.”

With its growing client base, data-driven mindset, and people-first culture, Eisisoft is set to become a key player in Europe’s hospitality tech revolution.

Conclusion

From managing hotel teams to driving innovation, Xavier’s journey with Eisisoft proves that the best technology doesn’t remove the human touch; rather, it enhances it.

Xavier concludes,

“The real luxury in hospitality is not five-star facilities, it’s when everything works perfectly behind the scenes.”